EVALUATING THE INTEGRATION OF GENERATIVE AI ON ADMINISTRATIVE WORKFLOW OPTIMISATION IN HIGHER EDUCATION IN NIGERIA
Résumé
Administration is the quiet machinery that keeps a university running, and in much of Nigerian higher education that machinery still turns by hand. So, when generative artificial intelligence arrived in the mainstream after 2022, it landed on fertile, frustrated ground. Generative AI refers to a class of systems that produce new text, summaries, code and structured documents from natural-language prompts, built on large language models such as those behind ChatGPT, Gemini and Claude (Dwivedi et al., 2023). Unlike earlier automation, which needed rigid rules and clean data, these tools are forgiving; a clerk can draft an admission letter, summarise a policy document, or reconcile a messy spreadsheet simply by describing what they want. That flexibility is precisely why administrative staff, rather than IT departments, have often been the first to pick them up (Chukwuere, 2024; George & Wooden, 2023).
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