Inclusion of Marginalized Older Individuals in Artefact Design: Reflections and Recommendations

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Abstract It has become clear that technology will increasingly be used by older individuals as well as in caring for them, yet older end-users are often excluded from artefact design. Including them in the design process can support their (often hesitant) uptake of technology. This chapter illustrates the participation of a cohort of marginalized older individuals in the development of our Yabelana ICT ecosystem (a website, a mobile application, and an Unstructured Supplementary Service Data (USSD) code), which gives access to information about local services. We drew on design science research principles and applied six types of problem-solving actions to develop our artefact: (1) describe the problem; (2) define the problem; (3) relate to key people about the problem; (4) generate an action plan; (5) act to alleviate the problem; and (6) evaluate the effectiveness of the action. Against the background of the relevant literature, we give an account of the processes applied to facilitate the participation of our intended end-users. We critique the actions taken to involve our cohort, and conclude with recommendations for promoting older individuals’ inclusion in the design of technology artefacts intended for their use.

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