Complex Adaptive Systems and Technology Innovation Diffusion in Urban Water Management in Ghana: A Co Theoretical Analysis

Résumé

A key vision of the Government of Ghana is to rationalize urban water sector to promote and improve the delivery of water services in terms of sustainability, economy, efficiency, effectiveness and satisfaction. This need to rejuvenate urban water management in developing countries such as Ghana through effective innovation strategies has renewed academic interest in traditional models of innovation diffusion. Our study sought to investigate the influence of complex adaptive system in adopting technology innovation in urban water delivery system. We augmented Rogers' innovation diffusion configuration with three complex adaptive system parameters to overcome the linearity assumption of the former. 195 questionnaires were administered to purposively sampled participants who work in different areas of Ghana's urban water supply system. We observed that incorporating complex adaptive system network parameters improved innovation diffusion by 10 percentage points (reduces the prediction error from 17% to 13%). Our study supports the school of thought that innovation diffusion is not a linear process. The complexity requires the adoption of complex adaptive systems to accentuate its acceptance in an organization.

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