Accès ouvert

Communication mediums used by patients and health professionals during access and provision of healthcare in low resource settings: A cross-sectional study

Article scientifique 2020 Anglais

Résumé

Abstract Background: The issue with communication mediums during service provision and for making enquiries to a hospital on the type of services available, availability of physicians and beds at the receiving hospitals, and a reminder system remains a challenge for patients and providers of the health service in sub-Sharan Africa. This present study sought to review the existing healthcare communication mediums from the perspectives of patients and health professionals at the Komfo Anokye Teaching Hospital, Kumasi Ghana. Method: A descriptive cross-sectional design was employed with a multilevel sampling method to select a total of 651 participants consisting of 304 patients, 303 health workers and 44 hospital directorate managers for the study. A well-structured survey questionnaire was used to collect data from respondents. Results: Most hospital staff (66.4%) used a blend of social media and direct means (face-to-face medium) to communicate among themselves whereas 89.8% only communicates with management through meetings sections. Predominantly, 97.4% of the staff communicated by direct means (face-to-face medium) with patients. Almost all management members of the hospital communicated with the general public using letters and official memos. Conclusions: There is evidence of combination of both traditional mediums (face-to-face) and the technological mediums (social media) for communications by health providers and health consumers. However, there is a dissatisfaction with delayed information flow and poor feedbacks with the use of the traditional mediums. Therefore, a digital mobile application communication system is recommended to offer efficient communication within and outside the Ghanaian health facilities.

Citer ce document

Dongyele, M., Ansong, D., Adjei, F., Xamuzu, E., Mensah, N., Owusu, A., Dankwa, B., Newton, S., Odoom, S., Bonney, J., Adjei, D., Amusu, A., Akowuah, E., Lartey, K., Appiah, C. (2020). Communication mediums used by patients and health professionals during access and provision of healthcare in low resource settings: A cross-sectional study. https://doi.org/10.21203/rs.2.14329/v3

Accès au document

Voir sur le dépôt source

Ce document est hébergé sur son dépôt institutionnel d'origine.

Auteur(s)

Mathias Dongyele Daniel Ansong Francis Osei Adjei Evans Xamuzu Nicholas Karikari Mensah Alfred Kwame Owusu Bright Atta Dankwa Sam Newton Samuel Frimpong Odoom Joseph Bonney Duncan Adjei Anne Amusu Emmanuel Kofi Akowuah Kelvin Lartey Christopher Seth Yaw Appiah

Statistiques

Consultations : 1

Téléchargements : 0