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Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria

Article scientifique 2021 Anglais

Résumé

Purpose: To assess the awareness and satisfaction of online renewal of practice licence among pharmacists in Nigeria.Methods: This was a cross-sectional study among pharmacists in Nigeria. Participants were recruited through; online (via social media platforms) or in person at Pharmacists Council of Nigeria (PCN) office during application for renewal of license.Results: A total of 878 participants completed the survey. Of this, 97.4 and 79.9 % were aware and satisfied with the online process, respectively. The respondents rated the process as excellent (19.1 %), fair (22.2 %), good (55.0 %) and poor (3.6 %). Most of the reported challenges included linking payment of association dues with license renewal, poor customer service and password retrieval.Conclusions: The level of awareness and satisfaction of the online renewal of annual licence among pharmacists in Nigeria is high. Measures are still needed to improve the online application process. Keywords: Pharmacists Council, Online, Licence, Pharmacist, Practice

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Okafor, U., Jatau, A., Alabi, O., Mohammed, E. (2021). Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria. https://doi.org/10.4314/tjpr.v20i1.24

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Auteur(s)

Ukamaka Gladys Okafor Abubakar Ibrahim Jatau Olukemi Alabi Elijah Mohammed

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