Review of: "Effect of Employees' Commitment on Customer Satisfaction of Banks in Africa"
Résumé
Suggested improvements for this section:1. Clarity of Language: The abstract needs better sentence structure and grammar.For example, "This article was set out investigate influence of employees' commitment on customer satisfaction in African banks" could be more clearly stated as, "This article sets out to investigate the influence of employee commitment on customer satisfaction in African banks."2. Specify Research Method: Specify the types of research methods used instead of stating "Researchers mixed research method."It could be improved to something like, "Researchers employed a mixed-methods approach, combining quantitative and qualitative analyses."3. Clarify Sample Selection: Elaborate on how the sample size was determined and the rationale behind the selection of the eleven largest commercial banks.4. Clearer Explanation of Data Collection: The phrase "The primary data have been collected through the structured questionnaire using Google forms" could be better written as, "Primary data was collected via a structured questionnaire distributed through Google Forms." 5. Simplify Language for Model Explanation: Simplify the explanation of the statistical model used, making it less technical for readers who might not be well-versed with ordered logistic regression models.It's always beneficial to strike a balance between accuracy and accessibility of language.6. Fix Typographical Errors: Correct the typographical error in "The analysis of regression model was showed that..." to "The analysis of the regression model showed that...". 7. Add Comma in List: A comma is needed before "and" in a list of three or more items according to the Oxford Comma rule.Therefore, it should be: "affective employees' commitment, continuance employees' commitment, and normative employees' commitment".8. Explain Key Terms: Define or explain key terms like 'affective commitment,' 'continuance commitment,' and 'normative commitment' for readers who may not be familiar with them.9. Improve Conclusion: The concluding sentence can be improved by replacing "seeping stone" with the correct phrase, "stepping stone", for clarity.Also, it would be helpful to briefly mention the implications of this research for bank Qeios, CC-BY 4.0 • Review,
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