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Review of: "Effect of Employees' Commitment on Customer Satisfaction of Banks in Africa"

Article scientifique 2023 Anglais

Résumé

Potential competing interests: No potential competing interests to declare.more discussion beyond customer satisfaction, is not advisable Customer satisfaction is highly correlated with employee commitment correlation is not needed, which it contradicts the study itself Research has shown that customer satisfaction can lead to increased levels of normative commitment.Customer

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Arefayne, D. (2023). Review of: "Effect of Employees' Commitment on Customer Satisfaction of Banks in Africa". https://doi.org/10.32388/67364k

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Auteur(s)

Demoz Arefayne

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