Hospital-related factors contributing to delayed healthcare service delivery among health workers at the outpatient department, Luweero Hospital, Luwero district. A cross-sectional study.

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Background: Delayed health care service delivery often arises from health-facility-related challenges such as staff shortages, long waiting times, inadequate infrastructure, and poor coordination, among others. The study aimed to assess hospital-related factors contributing to Delayed HealthCare Service Delivery among Health Workers at the Outpatient department of Luweero Hospital, Luwero District. Methodology: A cross-sectional quantitative descriptive study was conducted among 40 health workers at the Outpatient Department of Luwero Hospital, selected from a population of 45 staff using Krejcie and Morgan’s table. Data were collected using structured self-administered questionnaires and analyzed using frequencies and percentages in Microsoft Excel 2016. Purposive sampling was used. Validity was ensured through expert review, reliability through pretesting with 10 respondents, and ethical approval and informed consent were obtained. Results: Among the 40 respondents, most respondents had certificate-level education (45%), while 35% held diplomas and 20% had bachelor’s degrees or higher. Nurses constituted the largest cadre (47.5%), followed by midwives (27.5%), doctors (17.5%), and laboratory clinicians (7.5%). Half of the respondents (50%) reported never receiving refresher training, while only 12.5% received training regularly. Regarding hospital-related factors, 65% indicated that medicines and supplies were not enough. Staffing levels were reported as very low by 70% of respondents. Additionally, 55% reported that most hospital machines were not working. Management support was never provided, according to 45% of respondents, and 60% rated interdepartmental communication as poor across departments within the hospital setting during service delivery processes. Conclusion: Hospital-related issues such as persistent stock-outs of medicines, non-functional equipment, and weak managerial support further contributed to delays in patient care. Recommendation: The hospital should strengthen supply chain management and adopt supportive, participatory leadership with improved communication to ensure adequate resources and timely healthcare service delivery.

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