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Psychological barriers to technology acceptance in South African workplaces: Investigating socio-economic status as a moderator

Article scientifique 2026 Anglais

Résumé

Orientation: Digital transformation in South African organisations hinges on employee acceptance, yet psychological barriers may inhibit technology uptake. Socio-economic inequalities may further shape engagement with cloud-based technology. Research purpose: To determine whether socio-economic status (SES) moderates the relationship between psychological barriers and technology acceptance. Motivation for the study: Given South Africa’s socio-economic disparities, psychological and socio-economic factors were examined to better understand workplace technology resistance. Research approach/design and method: A quantitative, cross-sectional survey was conducted with 436 South African employees who regularly used cloud-based technologies at work. Measures included the Psychological Barriers to Technology Acceptance Tool (PBTAT). Descriptive, correlational and moderation analyses were conducted. Main findings: Psychological barriers reduced technology acceptance (β < 0, p < 0.05), while SES was non-significant. L

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Valle, M., Łaba, K., Mayer, C. (2026). Psychological barriers to technology acceptance in South African workplaces: Investigating socio-economic status as a moderator. https://doi.org/10.4102/sajip.v52i0.2342

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Auteur(s)

Mariella Noriega Del Valle Karolina Łaba Claude‐Hélène Mayer

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