Farmer Satisfaction with Public Agricultural Extension Services in Bojanala Platinum District, North-West Province, South Africa

Résumé

Farmer satisfaction is an important indicator of the quality and relevance of extension services. This study assessed the determinants of farmers’ satisfaction with public agricultural extension services (PAES) in the Bojanala Platinum District (BPD) of the North-West Province. A multi-stage probability sampling technique was used to collect data from 108 smallholder farmers using a structured questionnaire. Principal Component Analysis (PCA) and Ordinary Least Squares (OLS) regression were used to analyse data. The findings showed an overall moderate level of satisfaction (3.47) among smallholder farmers with PAES. PCA identified two satisfaction dimensions: group-based support satisfaction and individual-based support satisfaction. OLS results revealed that both satisfactions were influenced by access to credit, land ownership and frequency of extension contact. Furthermore, group-based support satisfaction was influenced by farm location, farming system, and land size. These findings suggest that while support services are reaching farmers, their effectiveness and perceived value vary depending on both individual and structural factors. Support services should be tailored to improve access to farmer-friendly credit, enhance land tenure security, and increase the frequency of extension visits. Group-based interventions must be context-specific, accounting for variations in farm location, farming systems, and farm size to enhance satisfaction among diverse farmer groups.

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