Digital Divide and Digital Inclusion: Juxtaposed Realities and eInclusive Prospects for Older Persons

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Abstract The digital divide within and across generations is often explained by older persons’ exclusion from, or limited access to technologies, as well as reluctant uptake on their part. However, given the interdependencies between young and old in the developing world, cell phones offer potential for people to connect across and within generations. This chapter considers the body of main transferable themes emerging from the present study in terms of eInclusion of older persons beyond the temporal and particular. We highlight in particular the value of taking an intergenerational approach; utilizing the intergenerational contact zones (IZCs) generated around and through the cell phone; using planned intergenerational programming (IP) for eInclusion; and older-user-centric participation in any development and implementation of technologies. The bottom line to aim for is a person-relevant and technology/environment fit to enhance the lives of all older adults and to benefit society as a whole.

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