A Systematic Review and Meta-Analysis of Knowledge Management and Competitive Advantage in the Banking Industry of Ethiopia
Résumé
Knowledge management has been a term in business during the last few years. KM has just gained notice, despite the banking sector being one of the most important commercial sectors. As a result, finding a way to control the information flowing into and out of the financial industry has become critical. This paper aimed to synthesize previous studies from the business-related literature that looked at specific knowledge management tools in order to make predictions that may be applicable in the banking sector. We searched seven databases using terms like knowledge management, organizational knowledge, and business performance. English-language articles were eliminated, whereas those published between 2020 and 2022 were included. About 30 publications were reviewed in order to determine why knowledge management approaches were developed, to propose prospective knowledge management methods and solutions, and to explain knowledge management facilitators and barriers. Process visualization, workshops, groups of practicing experts, communication channels, and communities of practice are a few KM projects. The business literature describes typical barriers to employing these strategies as well as facilitators, but there isn't much in-depth research on their efficacy. The banking industry provides unparalleled knowledge management system development, implementation, and evaluation opportunities. Though additional research is required to determine the best technique for the banking industry, the experience of the business sector can be used as a starting point.
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