Maternal and partner’s level of satisfaction of the delivery room service in University of Gondar Referral Hospital, Northwest, Ethiopia: A comparative cross-sectional study

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Abstract Background Asking patients/clients what they perceive about the care and treatment they have received is an important step towards improving the quality of care, and ensure local health services are meeting patients’ needs. In the past globally, maternal satisfaction during the birthing process has been well documented, whereas little is known about the partners’ birth experiences. This study was conducted to evaluate and compare the birth satisfaction of mothers and partners who took intrapartum care in the study area. Methods Comparative cross-sectional study design was conducted from Dec 2018 to January 2019 in Gondar university referral hospital. The birth satisfaction scale is used for the mother, and it was adapted to the parents’ perspective. Paired-samples t tests were used for comparing mothers and partners for the birth satisfaction scales global and thematic scores. A binary logistic regression model was used to identify predicting factors for mothers’ and partners satisfaction. Results The overall satisfactions of mothers in this study were 47.6% whereas 41.2% of partners were satisfied by delivery room services. There were mean difference between mothers and partners’ birth satisfaction scale (p=0.020). Maternal satisfaction scale was affected by age [OR = 0.36, 95%CI (0.18, 0.73)], perception [OR =0.02, 95%CI (0.003,0.09)], waiting time [OR = 0.111, 95%CI (0.003, 0.091)],visiting mode [OR = 0.012, 95%CI (0.001,0.083)], pregnancy status [OR = 0.04, 95%CI (0.01, 0.33)], fatal outcome [OR=0.001, 95%CI (0.000,0.008)] .whereas, partners satisfaction was associated with age [OR=0.16,95%CI (0.05 0.49)], occupational status [OR = 0.02, 95%CI (0.00, 0.24), amount of money to pay for service [OR = 2.87, 95%CI (1.07, 7.71), visiting mode of his wife/client [OR = 0.08, 95%CI (0.019, 0.354)], waiting time [OR = 0.12, 95%CI (0.04, 0.33)], privacy [OR = 10.611, 95%CI (3.001, 37.52)], mode of delivery of his wife/client [OR = 7.69, 95%CI (3.00, 19.69)]. Conclusion This finding would alert the health care system to design a client-friendly approach and provide insights to hospital administrators in formulating a policy that would enhance the support of first-time father give to their partner/wife during labor and delivery.

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