Biometric technology in banking institutions: ‘The customers’ perspectives’

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Background: Over the years, attention has been focused on digital banking and financial technology with little or no attention being paid to biometric banking technology. Objective: The study aimed to investigate the need for security and simplicity in the authentication of retail payments, digital banking and financial technology through the application of biometric systems. Method: The study employed quantitative research methodology and a response rate of 52% was achieved. A set of questionnaires was distributed for data collection. Results: The study’s findings indicated it is imperative for all businesses that participate in financial businesses to fully implement the best possible security measures or systems to ensure or enhance security for financial business activities. Conclusion: Based on the findings of the study, it is recommended that businesses must adopt the new innovative and secured mechanisms of financial dealings to enhance innovation, security and flexibility.

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