Quality of Nursing Care of Surgical Patients at the Regional Hospital of Ngaoundere

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RESUME Introduction. Un des moyens utilises pour evaluer la qualite des soins chirurgicaux est la satisfaction des patients sur leur prise en charge par le personnel infirmier du bloc operatoire. l’objectif de notre etude etait d’evaluer la qualite de la prise en charge infirmiere (PEC) de l’opere et sa satisfaction a l’Hopital Regional de Ngaoundere (HRN). Patients et methodes. Il s’agit d’une etude transversale prospective conduite dans le service de chirurgie de l’HRN sur une periode de trois (03) mois allant de septembre a decembre 2015, en utilisant un questionnaire et un audit observationnel. Les variables etudiees etaient les connaissances et attitudes du patient vis-a-vis de la chirurgie et de l’anesthesie et le niveau de satisfaction dans toutes ses dimensions. Celui-ci a ete correle au sexe, au score ASA et au type d’anesthesie. Resultats. Un echantillon de 60 participants a permis d’obtenir un taux global de satisfaction de 75%. Les dimensions ayant un taux eleve etaient: les competences techniques (91.8%), le respect (92.6%) et les caracteristiques du personnel (84.4%). Les mauvaises dimensions etaient: le soutien a l’initiative 47.5%. Conclusion. Ces resultats soulignent l’importance de la prise en charge et prouvent que des ameliorations doivent etre apportees dans le domaine du peri operatoire et de la qualite des soins fournis. ABSTRACT Introduction. One way of assessing the quality of healthcare is to study the satisfaction of patients about the care which is provided by nursing personnel of surgical units. The aim of the study was to assess the healthcare quality provided to patients, and how satisfied they are with focus on the sociodemographic factors that can affect the patients’ nursing at the Regional Hospital of Ngaoundere. Patients and methods. This was a cross sectional transversal prospective study that was carried in n the surgery unit of the Regional Hospital of Ngaoundere from September to December 2015. Our tools were a questionnaire and observational audit. Our study variables were the knowledge and attitudes of patients in relation to aesthesia and surgery, and the level of satisfaction in all its dimensions during the various stages of the perioperative interventions. Results. Within three (03) months, we have got and handled a sample if sixty (60) patients, using a questionnaire that enabled us to record 3.75 for the total amount of satisfaction and 75% for the total rate. The technical competences were the highest proportion with a total rate of 91.8%, 92.6% for the esteem (respect) and 84.4% for the staff characteristics. But supporting was less, with 47.5%. Conclusion. Our results emphasize some factors that should be improved to provide a better nursing quality care plan to patients during surgical operations.

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